Wallet

Admin Required

For Enterprise and Business users, only Client Admins and Super Admins can access this page.

Overview

The Wallet page provides clients with visibility into their token balances and usage, as well as the ability to purchase additional tokens for their account.

Tokens are managed at the account level. For plans that support teams, all team members draw from the same balance. For Professional plans, the account holder is the sole user and all tokens are allocated exclusively to them.

Access: Only Client Admin and Super Admin roles can view the Wallet
Navigate to: My Profile → Wallet

Core Concepts

What is a Wallet?

A wallet is a virtual container that holds tokens (the currency used in the platform). Tokens are used to purchase frameworks via the Builder or SDK. There are two types of wallets:

Primary Wallet (Purchased)

Tokens purchased by the user
Main wallet for spending
Never expires
Directly funded by user
Value: $1 USD per token
Non-Refundable: Tokens cannot be refunded

MCP Wallet

Carbon Arc MCP tokens govern usage of Carbon Arc's MCP Server either natively through Lenses or via your preferred LLM. MCP tokens are dedicated for use with Carbon Arc's MCP Server and cannot be used to purchase frameworks in Builder or programmatically. They are tracked separately from platform tokens.

Daily MCP Tokens (Included) Each subscription includes a daily MCP token allotment that automatically resets every 24 hours.

Daily MCP tokens:

Are system-issued and refreshed every 24 hours
Do not affect the Primary Wallet balance

Primary MCP Tokens (Purchased)

Once the daily limit is reached, additional usage can continue through purchased Primary MCP tokens.

Primary MCP tokens:

Can be purchased to supplement the daily MCP token allotment
Are only consumed after the daily allotment is exhausted
Never expire
Value: $1 USD per token
Non-Refundable: Tokens cannot be refunded

Wallet Components

Primary Wallet Card

Displays the main purchased wallet with:

Balance: Current token balance
Minimum Balance: Minimum required balance (if set)
Maximum Balance: Maximum allowed balance (if set)
Fund Wallet Button: Opens purchase modal

MCP Wallet Card

Appears if an MCP subscription exists. Displays the usage shown as the number of tokens used out of the daily allocation (e.g., 30 / 500 is 30 used of 500 daily tokens). Also displays the purchased Primary MCP token balance, if any.

Platform Transactions Table

Displays transaction history for the Primary Wallet (purchased platform tokens).

Date: Transaction timestamp
Type: Transaction description
Method: Credit or Debit. Purchased tokens appear as credit; tokens spent appear as debit.
Amount: Token amount
Balance Before: Balance before the transaction
Balance After: Balance after the transaction

MCP Transactions Table

Displays transaction history for purchased Primary MCP tokens.

Date: Transaction timestamp
Type: Transaction description
Method: Credit or Debit. Purchased tokens appear as credit; tokens spent appear as debit.
Amount: Token amount

Note: Both tables display transaction history only. To view full order details, go to the Order History tab.

Purchasing Tokens

Click the Fund Wallet button on either the Primary Wallet card or the MCP Wallet card.

Step 2: Select Token Type

Use the dropdown to choose the type of token to purchase:

Platform — tokens for use in Builder and SDK
MCP — tokens for use with Carbon Arc's MCP Server and Lenses

Step 3: Enter Token Amount

In the Number of Tokens field, enter how many tokens you want to buy
Minimum: 1 token
Pricing: $1 USD per token
Tokens never expire

Step 4: Select Payment Method

Choose from:

Card / ACH: Pay immediately with credit card or bank transfer
Invoice: Receive an invoice for payment (if available)

Note: Invoice option may be disabled depending on your subscription plan.

Step 5: Complete Purchase

For Card / ACH Payment:

Click "Next"
Complete the secure payment form
Submit your payment
You'll be redirected to a success page
Transactions may take 2-3 minutes to clear before tokens are issued in the wallet

For Invoice Payment:

Click "Next"
An invoice is created
Click the link to view/download your invoice
Tokens are added immediately

FAQs

Why can't I see the Wallet page?

Only Client Admins and Super Admins have access. Check with your organization's administrator if you need access.

How are tokens shared across my team?

Tokens are allocated at the account level and shared with every team member.

Can I buy more MCP tokens?

Yes. Each subscription includes a daily MCP token allotment that resets every 24 hours. Once the daily limit is reached, additional usage continues through purchased Primary MCP tokens, which never expire and are only consumed after the daily allotment is exhausted.

How much do tokens cost?

Tokens are $1 USD each.

Do tokens expire?

Purchased tokens never expire. Promotional tokens may have expiry dates, which are shown in the wallet.

Can I get a refund?

No, tokens are non-refundable once purchased.

Who can purchase tokens?

Only Client Admins and Super Admins can purchase tokens for their organization.

Can I transfer tokens?

Tokens stay in your organization's wallet and cannot be transferred between accounts.

What payment methods are accepted?

Credit Card / ACH, or Invoice (if enabled for your plan).

Why did my payment fail?

Check your payment method details, ensure sufficient funds, try a different payment method, or contact support if issues persist.

Why are tokens I just purchased not appearing?

Tokens are issued immediately after payment but Credit Card / ACH transactions may take 2–3 minutes to process. If tokens do not appear after 5 minutes, refresh the page or contact support@carbonarc.co.

Can I set spending limits?

Spending limits are managed at the User or Group level by your administrator.

Where can I see all my transactions?

Platform token activity is displayed in the Platform Transactions table and MCP token activity is displayed in the MCP Transactions table, both located on the Wallet page.