Technical FAQs
Developers & Technical Integration
1. Where can I find developer documentation?
Developer docs are available on Carbon Arc's Developer GitHub and internal platform documentation. These include API references, SDK guides, and integration examples.
2. How do I authenticate with the API or platform?
Authentication is done via secure API tokens. You can generate and manage your token from the User Portal > API Access section.
3. Does Carbon Arc support integration with tools like Tableau, Power BI, Snowflake, Databricks?
It depends, Carbon Arc does not currently support direct integrations with Tableau, Power BI, or indirect / direct connections to Snowflake or Databricks.
4. Can I setup automated data pulls and schedule refreshes?
Yes, you can configure automated data pulls and scheduled refreshes through the API or platform workflows.
Access and Pricing
5. Is there a free trial available?
No, Carbon Arc follows a pay-as-you-consume model with no free trial.
6. How is pricing structured?
Pricing will vary by use case where options include a platform access fee, per MB pricing, unmetered consumption for a fixed price, and block delivery pricing for high-volume use.
7. Do I pay a fee for new users?
No, there is no additional fee per user. Platform access is organization-based.
8. Can I get access to only select data assets?
Yes, you pay for only what you consume. Clients with risk or compliance teams can enable specific data assets without making the full data catalog available to their teams.
9. Can I see the price of a framework before I buy it?
Yes, pricing is visible directly in the platform UI and available programmatically via the API before confirming any purchase.
Client Success & Support
10. What kind of support is available for users of Carbon Arc APIs?
Carbon Arc provides comprehensive support including detailed documentation and technical assistance to ensure users can effectively utilize the APIs for their specific needs.
For clients with specific questions, please reach out to your dedicated sales contact or email support@carbonarc.co.
11. Do you offer onboarding sessions or training for enterprise teams?
Yes, Carbon Arc provides guided onboarding, live training sessions, and tailored support for enterprise teams.
12. Who do I contact for support or partnership inquiries?
For support or partnership inquiries, reach out via the Help tab in the Platform or email support@carbonarc.co.
13. Does Carbon Arc offer consulting services to build customer data products or dashboards?
Our Insights teams build out Dashboards programmatically. Please contact support@carbonarc.co with any questions.
14. What happens if I don't see an Entity I am looking for?
You can submit a request directly in the platform using the "Request Entity" button or contact support. Most entity additions are handled within a few business days.
Security, Privacy, and Compliance
15. What compliance standards does Carbon Arc follow?
Carbon Arc adheres to SOC 2 Type II, GDPR, and other industry-standard controls to ensure data security, privacy, and operational integrity.
16. Can I control or limit who in my organization accesses what data?
Yes, you can manage access using role-based permissions and team-level controls within the platform.
17. How can I control or limit access to new data assets when they are launched?
Compliance Admins can restrict access to newly listed data assets using custom permission settings or opt-in workflows before data becomes available to users.
18. How do you handle PII?
Carbon Arc does not expose personally identifiable information (PII). All data assets are aggregated and anonymized in accordance with strict privacy protocols.